Frequently Asked Questions
Everything you need to know about our luxury floral arrangements and home decor services.
How long do your preserved roses actually last?
Our signature preserved roses are real flowers treated with a proprietary solution to maintain their freshness. With proper care—keeping them out of direct sunlight and avoiding water—they will maintain their beauty for at least one to three years.
Do I need to water my Lafleurbouquets arrangement?
No, you should never water our preserved arrangements. Adding water will actually damage the preservation process and cause the petals to lose their color and structure.
What are your shipping and delivery options?
We offer standard and expedited shipping across the continental US. For local orders in select metropolitan areas, we also offer white-glove hand delivery to ensure your bouquet arrives in pristine condition.
Can I include a personalized message with my order?
Absolutely. Every Lafleurbouquets order includes a complimentary high-quality stationery card. You can enter your custom message at the checkout page, and we will elegantly print it for your recipient.
What is your return policy for floral products?
Because our arrangements are custom-made to order and consist of delicate organic materials, all sales are final. However, if your order arrives damaged, please contact our support team within 24 hours of delivery for a replacement.
Do you offer custom colors or large-scale event installations?
Yes, we specialize in bespoke designs for weddings, corporate events, and home staging. Please contact our concierge team via the 'Custom Orders' page to discuss specific color palettes and volume pricing.